Bridge Housing Support Worker

JOB TITLE: Bridge Housing Support Worker

REPORTS TO: Bridge Housing Manager

HOURLY RANGE: $22.40 - $26.36

HOURS: Occasional weekend shifts, flexibility required as demands of position vary. Part-time and casual positions.

“Despite great challenges we believe unhealthy cycles can be broken, new opportunities created and, through healing, health restored.”

Would you like to be a part of an organization that works with some of Edmonton’s most vulnerable populations and counts on the professionalism, expertise, insight, and passion of its staff to develop programs and services for the clients they work with? Join us at Boyle Street Community Services.

“We stand with our clients, side by side, patiently and for as long as they want – a constant and consistent caring force”

Boyle Street Community Services (BSCS) is a values-driven organization that believes our clients are the experts in their own life. Your job will be to foster innovation with your team alongside our clients. If your values are aligned with our values and beliefs listed at:, please consider joining our team.

Job Purpose:

Bridge Housing is a short-term accommodation for individuals who are transitioning out of homelessness. These programs help to identify and provide connections to appropriate community supports before participants move on to independent living, thereby improving the chances of long-term housing success and retention. The Support Worker will work with the Team Lead to address day-to-day operations as well as collaboration with Housing First teams and other external partners. The Support Worker builds relationships with program participants in a meaningful way and works to meet immediate needs.


· Builds relationships and provides services to people living at Coliseum Inn with the goal of nurturing life-skills and long-term housing goals.

· Collaborates with the interdisciplinary team to provide a safe and dignified living environment for individuals transitioning out of homelessness.

· Completes new intakes and documentation of incoming program participants.

· Serves meal delivery and pantry item distribution.

· Assists in the process of case review, residential conflict management, and eviction.

· Inputs digital client records through Microsoft applications and ETO.

· Ensures timely communication to other team members and stakeholders in person and via phone and email.

· De-escalates conflicts and respond to crisis situations including emergency and overdose response.

· Works with participants to meet immediate needs and connects to appropriate community resources.

· Maintains a healthy and clean work environment by taking part in cleaning and organization duties as needed.

· Works collaboratively with external service providers including but not limited to: Housing First teams, Homecare, AHS, EPS, and other community supports.



Diploma or Degree in Human Services, Business Administration and/or Operations, or other related degree in addition to equivalent, relevant experience.

Skills, Abilities and Attitudes:

· Ability to work in partnership with other organizations.

· Flexibility, creativity, enthusiasm and a willingness to learn.

· Ability to work in a highly stressful and ever-changing environment.

· Able to work non-judgmentally with all individuals within a trauma-informed, harm reduction framework.

· Demonstrated and effective writing and verbal communication skills.

· Demonstrated interpersonal and organizational skills.

· Demonstrated de-escalation and emergency response skills.

· Ability to work in an Indigenous cultural context.

· Working knowledge of Microsoft Office (Word, Outlook and Excel in particular).

· Comfortable working with a diverse population including newcomers, individuals experiencing homelessness, isolation, and issues related to substance use, mental health, etc.

· Familiarity with local community resources (e.g. substance use, social services, justice).


· Experience working in a community drop-in, group home, or other residential setting is an asset.

· Experience working with inner-city agencies an asset.

· Experience with note-taking and detailing shift reports.

Other Requirements:

· A strong commitment to upholding the guiding philosophies, value and beliefs of BSCS.

· Enhanced Security Clearance conducted by Edmonton Police Service and Child Intervention Check.

· First-Aid Certification.

Closing Date: ON GOING

To Apply:

Please email your resume and cover letter to: Please include Bridge Housing Support Worker in the Subject Line of the email. In the cover letter please state how you heard about this position and why you are suitable for the position.

Boyle Street Community Services is an equal opportunity employer. We value the diversity of the communities we serve, and are committed to engaging and developing a diverse and inclusive workforce. Boyle Street Community Services welcomes applications from First Nation, Inuit, Métis, New Canadian, differently-abled, and LGBTQ2S+ communities.

Clients, staff and partners are vital members of the Boyle Street team, so we place emphasis on making sure that we address each other correctly. Pronouns are an important part of how we speak about people.

Pronouns might be:




And other pronouns that help individuals to express themselves

At Boyle Street, we use pronouns to properly address and refer to people in our face-to-face interactions, in verbal introductions, as well as in writing on name tags, email signatures, and ID badges. We invite you to let us know how to properly refer to you and your pronouns as you explore finding a professional home with us.