Crisis Diversion Worker (Full-Time)

REPORTS TO: 24/7 Crisis Diversion Manager


WAGE: $20.93 - $24.63 /Hour

HOURS: 6:00AM to 6:00PM, 4 days on 4 days off, weekdays and weekends / 7:00AM to 7:00PM, 4 days on 4 days off, 1:00PM to 1:00AM, 4 days on 4 days off

START DATE: As soon as position is filled

This position requires individuals who are willing to work 12 hour shifts, overnight, including weekends and holidays.


As soon as position is filled

“Despite great challenges we believe unhealthy cycles can be broken, new opportunities created, and, through healing, health restored.”

Would you like to be a part of an organization that works with some of Edmonton’s most vulnerable populations and counts on the professionalism, expertise, insight, and passion of its staff to develop programs and services for the clients they work with? Join us at Boyle Street Community Services.

“We stand with our clients, side by side, patiently and for as long as they want – a constant and consistent caring force.”

Boyle Street Community Services (BSCS) is a values-driven organization that believes our clients are the experts in their own life. Your job will be to foster innovation with your team alongside our clients. If your values are aligned with our values and beliefs listed at:, please consider joining our team.

Job Purpose:

As part of the 24/7 Crisis Diversion Team, workers will respond to calls to assist individuals, many of whom are homeless or marginally housed, who are in a crisis situation, often related to intoxication or mental health concerns. Workers must assess situations, identify required needs, and transport individuals to appropriate services.

The key function of this position is to provide support to clients referred by the public or emergency services to the 24/7 Crisis Diversion Team. Workers will assist through interventions to divert inappropriate use of medical and police services and support individuals to make appropriate service connections.

The Boyle Street Crisis Diversion Team is part of a partnership involving REACH Edmonton, the Canadian Mental Health Association and Hope Mission, and works closely with Emergency Medical Services (EMS) and the Edmonton Police Service (EPS). Collaboration is a key component of this position.