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Customer Relationship Specialist

JOB TITLE: Customer Relationship Specialist

REPORTS TO: Agency Manager

HOURLY RANGE: $20.75-24.41/hour

HOURS: Minimum 80 hours/month with a variable schedule. Scheduled hours are provided with 2-weeks’ notice and typically the first and last weeks of the month require more shifts.


“Despite great challenges we believe unhealthy cycles can be broken, new opportunities created and, through healing, health restored.” Would you like to be a part of an organization that works with some of Edmonton’s most vulnerable populations and counts on the professionalism, expertise, insight, and passion of its staff to develop programs and services for the clients they work with? Join us at Boyle Street Community Services. “We stand with our clients, side by side, patiently and for as long as they want – a constant and consistent caring force.”


Boyle Street Community Services (BSCS) is a values-driven organization that believes our clients are the experts in their own life. Your job will be to foster innovation with your team alongside our clients. If your values are aligned with our values and beliefs listed at: https://www.boylestreet.org/mission-history, please consider joining our team.


This position comes with a comprehensive dental, health and drug benefits package, three weeks of annual vacation, and numerous professional development and training opportunities.


Job Purpose:

Four Directions Financial is a partnership between Boyle Street Community Services and ATB to create a bank that enables Edmontonians who are homeless, or at-risk of homelessness, to access financial services. As a member of the Four Directions team, the Customer Relationship Specialist (CRS) will be a first point of contact for customer service and will also support general operations, including mail and I.D. services.


KEY AREAS OF RESPONSIBILITY:


Customer Service: Provide face-to-face core transactional banking services to customers; Provide support and encouragement for customers to help them reach their financial goals; Establish bank accounts, process daily transactions with efficiency and accuracy, and refer customers to other potential services within the Boyle Street Community Services family of programs and supports.


Compliance: Maintain the confidentiality and security of community members at all times; Ensure all