Donation Room Volunteer

The Team: The Drop In Team

The Drop-in is the heart of our community centre, this is where folks come to access services, to relax with friends and to have a meal or a cup of coffee and get access to resources like those provided by the donation room.

Purpose: To assist drop-in staff by handing out essential items to community members and keeping the donation room well organized. This volunteer role allows the drop-in staff more time to connect community members with resources. When serving our community, it is also a chance to build relationships, learn about others and share some laughter. Key Responsibilities:

Providing Essential Items to Community

  • Locating items in the donation room and distributing them to community

  • Checking with community members to see if they need additional items we have in stock

  • Creating positive interactions with others using kindness, empathy and patience

Organizing the Donation Room

  • Keeping the donation room tidy

  • Sorting incoming donations and putting them away appropriately

  • Rotating seasonally appropriate clothing to be accessible

  • Following guidelines of what are fit for purpose and placing items that don’t meet these criteria aside

  • Updating staff about what items are low in stock and need to be replenished

  • Assisting with transport of donations through the community centre to the donation room

  • Comfortable on a step ladder for hanging up higher items

*specifics of this position may slightly shift as we are revisiting our processes Training/Support Provided: Training and support will be provided on the job by our Drop-In staff


  • General customer service skills

  • Must be 18+ years of age or have a co-applicant willing to volunteer alongside you

  • Enjoys organizational tasks

  • Excited to become a part of the Boyle Street community

  • Ready to demonstrate patience, kindness and understanding in your interactions with others

  • Comfortable in a fast paced, occasionally chaotic environment

  • Must complete a criminal record check


  • Boyle Street Community Services Drop-In Centre 10116 105 Ave NW

  • The Drop-in

Time Commitment

One shift per week for a minimum of three months

The Drop-in is open daily from 8:30 to 4pm

How to Apply:

Please fill out an application on the website at and indicate the job you are interested in.

For any questions please contact Justine Pelletier Volunteer Coordinator