Family Support Worker, Ubuntu CSD

JOB TITLE: Family Support Worker, Ubuntu CSD

REPORTS TO: Ubuntu Manager

SALARY RANGE: $47 697-$56 101/year ($24.46-$28.77/hour)

HOURS: 37.5 hours/week including weekends and evenings to meet families’ needs


Connecting children and families through shared humanity

The Ubuntu CSD (Collaborative Service Delivery) Program is an innovative approach to child and family support, which leverages a network of partner agencies and Children’s Services to create customized support for children, youth, and families in Northeast Edmonton.

Ubuntu offers a continuum of culturally aligned, community-based, family and child centered services. Collectively, with Boyle Street as the lead agency, Ubuntu is one point of access to a streamlined set of services that leverages the expertise of five networks to meet the needs of our families, children, and youth. Entitled the C5 (Collaborative Five) – Ubuntu works collaboratively with Boyle Street Community Services, Bent Arrow Traditional Healing Society, Edmonton Mennonite Centre for Newcomers, Norwood Child and Family Resource Centre, and Terra Centre for Teen Parents.

This position is based out of the C5’s North East Hub – 14023 Victoria Trail. There are 3 permanent full-time positions available.

Boyle Street Community Services offers an attractive benefits package after successful completion of probationary period. Professional development is provided and required in the development of the Family Support Worker.


The Ubuntu CSD (Collaborative Service Delivery) Program is seeking a Family Support Worker; an integral role in our team, responsible for working with families to coordinate services and build relationships to achieve family goals. The Family Support Worker works directly with children and families in Northeast Edmonton in a shared practice model with partner agencies and Children’s Services.


· Work in collaboration with family members, Children’s Services’ Assessors and Caseworkers, as well as partnering community agencies to develop a Children’s Services Planning Form (CSPF) for the family

· Collaboratively design the CSPF to include tasks assigned to specific individuals to work towards specific goals that relate to the safety of children, with an intentional consideration on Ubuntu’s four pillars (children, family, community, and culture)

· Focus time spent with family (whether a formal meeting, driving to appointments, and/or phone and text coordination and check-ins) with the intention of working towards reaching the service plan goals

· Coordinate and attend monthly service team meetings with all the service providers and natural supports involved

· Locate and connect family members to community resources, especially within the C5 partnership and Northeast Edmonton

· Role modelling healthy boundaries and relationships with family members and collaborative community partners

· Build positive relationships with children, families, the Northeast Child and Family Services Neighborhood Office staff, and multi-disciplinary partners to better support families

· Contribute to a positive team environment by demonstrating the values of accountability, respect, and creativity

· Advocate on behalf of families, and teach self-advocacy

· Responsible for on-call services on a rotational basis

· Maintain accurate records, files, and documentation to track outcomes


Education: Social Work Diploma/Degree (Preferably a Registered Member of the Alberta College of Social Workers), or Diploma/Degree in Human Services field. Candidates with extensive relevant experience will also be considered.

Skills, Aptitudes, and Abilities:

· Ability to work in a highly stressful and ever changing environment

· Must have excellent boundaries

· Mental resiliency is key

· Ability to work in a fast paced, ever changing, often demanding, sometimes traumatizing environment

· Able to work collaboratively and effectively as a team as well as independently

· Strong relationship building skills

· Flexible and adaptable to change

· Ability to take risks and work creatively in pursuit of innovation and positive outcomes for families

· Collaborative, reflective, and strength-based approach to practice

· Excellent communication skills, including written and verbal, and the ability to facilitate information exchange in an accurate and timely manner

· Ability to work with children and families from a range of cultures, additional languages to English would be an asset

· Understanding of early childhood development

· Ability to have difficult but respectful and ultimately constructive conversations with team members

Experience and Other Requirements:

· Minimum 3 years’ working with families and experience conducting home visits and case management

· Understanding of Child and Family Services and guiding legislation

· Knowledge of and experience with Indigenous and multicultural communities is essential, particularly how they have been affected by the child welfare system

· Experience working with partnerships and across sectors

· Knowledge of and experience working with local community resources in Northeast Edmonton

· Knowledge of Early Childhood Development, Toxic Stress, and the Social Determinants of Health

· An understanding of poverty, racism, and marginalization and how and why it impacts those we serve

· An understanding of, and preferably experience with, the principles of Wraparound and Signs of Safety models

· Valid (Non-GDL or GDL for more than 3 years) Class 5 driver’s license with no major license suspensions and reliable vehicle

· Comfortable transporting families in personal vehicle is required including some highway driving

· Current Standard First Aid/CPR certification

· Criminal Record Check (including vulnerable sector check), and Child and Youth Intervention Check (results will be reviewed on a case by case basis). Processing times may take several weeks to complete these checks.

Closing Date: Until Suitable Candidate is Found

To Apply:

Please email your resume and cover letter to: Please include Family Support Worker in the subject line on the email. Please indicate in your cover letter how you heard about the position.

Boyle Street Community Services is an equal opportunity employer. We value the diversity of the communities we serve, and are committed to engaging and developing a diverse and inclusive workforce. Boyle Street Community Services welcomes applications from First Nation, Inuit, Métis, New Canadian, differently-abled, and LGBTQ2S communities.

Clients, staff and partners are vital members of the Boyle Street team, so we place emphasis on making sure that we address each other correctly. Pronouns are an important part of how we speak about people.

Pronouns might be:




And other pronouns that help individuals to express themselves

At Boyle Street, we use pronouns to properly address and refer to people in our face-to-face interactions, in verbal introductions, as well as in writing on name tags, email signatures, and ID badges. We invite you to let us know how to properly refer to you and your pronouns as you explore finding a professional home with us.