Follow Up Support Worker - Housing Services

JOB TITLE: Follow Up Support Worker – Housing Services

REPORTS TO: Housing First Team Leader

SALARY RANGE: $22.74- $26.75/ hour

HOURS: 8:30am – 5:00pm Monday to Friday (37.5hrs/week)

“Despite great challenges we believe unhealthy cycles can be broken, new opportunities created and, through healing, health restored.” Would you like to be a part of an organization that works with some of Edmonton’s most vulnerable populations and counts on the professionalism, expertise, insight, and passion of its staff to develop programs and services for the clients they work with? Join us at Boyle Street Community Services. “We stand with our clients, side by side, patiently and for as long as they want – a constant and consistent caring force” Boyle Street Community Services (BSCS) is a values-driven organization that believes our clients are the experts in their own life. Your job will be to foster innovation with your team alongside our clients. If your values are aligned with our values and beliefs listed at:, please consider joining our team.


A part of Alberta’s Ten Year Plan to End Homeless, in partnership with Homeward Trust Edmonton, the Follow-Up Support Worker is a member of Boyle Street Community Service’s Housing First team. The Housing First program is a twelve month intensive case management program targeted towards individuals and families that are chronically homeless and have multiple barriers to permanent housing. JOB PURPOSE: The Follow Up Support Worker manages a caseload of previously homeless individuals and/or families to maintain their housing by supporting them in accessing community resources and services to meet both their basic and complex needs. The Follow Up Support Worker will work in partnership with the Housing Outreach Worker, the landlord, and other agencies as necessary to ensure a coordination of services.


· Build relationships and rapport with individuals and families that are referred to the program in order to identify a client centered case plan

· Assessing clients’ barriers and needs in order to assist, support, and advocate with or for the participant

· Maintain detailed case notes, regular assessment, documentation, and files to track outcomes · Assist clients in accessing household goods and furniture needed to establish a home

· Coordinate referrals to other support services such as Home Care, Mental Health professionals, Addiction Treatment, Doctors, Children and Family Services, and others as necessary · Support clients with medical, legal, financial appointments, referrals, and transportation, access or apply for all financial resources available, or secure employment

· Provide crisis intervention services as needed; including follow-up services until crisis situation has stabilized

· Maintain monthly contact with landlords, and weekly contact with clients.

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