Housing Outreach Prototype Program Caseworker

JOB TITLE: Housing Outreach Prototype Program (HOPP) Caseworker


HOURLY RANGE: $22.40 - $26.36/hour

HOURS: 37.5 hrs/week; 8:30AM – 5:00PM Monday to Friday

“Despite great challenges we believe unhealthy cycles can be broken, new opportunities created and, through healing, health restored.”

Would you like to be a part of an organization that works with some of Edmonton’s most vulnerable populations and counts on the professionalism, expertise, insight, and passion of its staff to develop programs and services for the clients they work with? Join us at Boyle Street Community Services.

“We stand with our clients, side by side, patiently and for as long as they want – a constant and consistent caring force”

Boyle Street Community Services (BSCS) is a values-driven organization that believes our clients are the experts in their own life. Your job will be to foster innovation with your team alongside our clients. If your values are aligned with our values and beliefs listed at:, please consider joining our team.

This position comes with a comprehensive dental, health and drug benefits package, three weeks of annual vacation, and numerous professional development and training opportunities.

Job Purpose:

As part of the Housing Outreach Prototype Program (HOPP), workers assertively connect with individuals who chronically sleep rough throughout Edmonton (including in the river valley/parkland areas) to properly prepare them for the housing process and subsequently to provide intensive follow-up support with an overall objective of housing retention.

The Boyle Street HOPP team is multidisciplinary in nature and part of the partnership involving Homeward Trust and the Bissell Centre. Collaboration is a key component of this position.


· Connect and build rapport with street populations sleeping on public lands through intensive outreach in the River Valley, parks, and other public spaces.

· Connect individuals sleeping rough to resources that will improve their standard of living, including, but not limited to: income supports, medical supports, identification, support to appointments, and advocating on their behalf.

· Support clients in their transition from experiencing homelessness to being housed.

· Maintain details case notes, regular assessment, documentation, and files to track outcomes.

· Assist clients in accessing household goods and furniture as needed.

· Coordinate referrals to other support services such as: home care, mental health professionals, addiction treatment, doctors, Children & Family Services, and others, as necessary.

· Provide crisis intervention services as needed, including follow-up services until crisis has stabilized.

· Maintain monthly contact with landlords, and daily to weekly contact with clients.

· Partnership responsibilities, including but not limited to: intake, partnership meetings, case conference, training, and committees.

· Perform other related duties as assigned by the Team Lead/Manager


Education: Degree or equivalent in social services or related field. Candidates without a degree but have a combination of post-secondary education and related experience will also be considered.

Skills, Abilities and Attitudes:

· Ability to work in a highly stressful and ever changing environment.

· Must have excellent boundaries.

· Mental resiliency is key.

· Able to solve problems quickly, creatively, and ethically with clients.

· Proven ability to work in a respectful and client-centered manner.

· Understands how to use de-escalation techniques.

· Works with initiative, commitment, and enthusiasm, and is physically fit.

· Good working knowledge of Microsoft Office.

· Familiar with entering data into databases, such as the Efforts to Outcomes (ETO) system.

· Able to plan and make decisions in a timely, organized, and appropriate manner.


· At least two years of experience delivering community-based services. Accumulated diverse experience will be considered.

· Knowledge of evidence-based practices, motivational interviewing, and cognitive behavioral techniques.

· Expertise in developing and monitoring case plans.

· Knowledge of Residential Tenant Act and other related legislation.

· Excellent knowledge and understanding poverty-related issues, trends, and services, particularly within, but not limited to the urban Indigenous population.

· Local travel on behalf of clients and the agency is required; must have a valid class 5 Non-GDL license, reliable vehicle, and clean driver’s abstract.

· Current Standard First Aid & CPR.

· Criminal Record and Child Intervention Checks (results will be reviewed on a case by case basis)

Location of work: Boyle Street Community Services 10116 105 Ave, Edmonton, AB

Closing Date: 16 April 2021

Interviews will take place: April 19-23, 2021

To Apply:

Please email your resume and cover letter to: Please include Position Title in the Subject Line of the email. In the cover letter please state how you heard about this position and why you are suitable for the position.

Boyle Street Community Services is an equal opportunity employer. We value the diversity of the communities we serve, and are committed to engaging and developing a diverse and inclusive workforce. Boyle Street Community Services welcomes applications from First Nation, Inuit, Métis, New Canadian, differently-abled, and LGBTQ2S communities.

Clients, staff and partners are vital members of the Boyle Street team, so we place emphasis on making sure that we address each other correctly. Pronouns are an important part of how we speak about people.

Pronouns might be:




And other pronouns that help individuals to express themselves

At Boyle Street, we use pronouns to properly address and refer to people in our face-to-face interactions, in verbal introductions, as well as in writing on name tags, email signatures, and ID badges. We invite you to let us know how to properly refer to you and your pronouns as you explore finding a professional home with us.

Boyle Street Community Services, 2021

Community Centre Reception:
(780) 424-4106

Community Centre
10116-105 Avenue

Edmonton, AB T5H 0K2

ᐊᒥᐢᑿᒌᐚᐢᑲᐦᐃᑲᐣ (Amiskwacîwâskahikan),

Treaty 6 Territory


Charitable Registration no.: 118814391 RR0001

​Boyle Street Community Services is the trade name of The Boyle Street Service Society, an Alberta society and a registered charity.