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Manager of Youth Services

JOB TITLE: Manager of Youth Services REPORTS TO: Deputy Executive Director SALARY RANGE: $28.53-$33.67 hourly HOURS: 37.5 hours/week working 8:30AM-5:00PM, Monday-Friday Boyle Street Community Services (BSCS) is a values-driven organization that believes our clients are the experts in their own life. Your job will be to foster innovation with your team alongside our clients. If your values are aligned with our values and beliefs listed at: https://www.boylestreet.org/mission-history, please consider joining our team. JOB BACKGROUND: This position contains two components – management of community centre youth services, and oversight of the Edmonton Coordinated Youth Response Initiative at the community centre. Management of Youth Services: The position will supervise a team of passionate youth serving staff from several program areas. The team works with both children’s services (CS) involved youth, as well as youth who do not have CS involvement. Youth served are often homeless, have suffered trauma, and are living with addictions and mental health issues. Edmonton Coordinated Youth Response Initiative: The initiative began in response to youth homelessness during Covid-19 and continues to support effective diversions and relational referrals across the city. The project envisions a unified response to youth services in Edmonton during Covid 19 and beyond, leveraging intense collaboration, and technological innovation. Together, various locations in Edmonton will work to wrap services around youth experiencing homelessness in Edmonton. For this position, a high degree of collaboration is needed with agencies and services across the city. The BSCS community centre is one of the coordinated sites in the initiative; therefore, the Manager of Youth Services will oversee the team as they take the lead in ensuring the success of the initiative. The position will be based out of Boyle Street Community Services community centre in downtown Edmonton, and will include some outreach collaboration at several other agencies. JOB PURPOSE: The Manager of Youth Services is primarily responsible for the general management of program staff, as well as the development and implementation of the Edmonton Coordinated Youth Response Initiative for the Boyle Street Community Centre. The Manager ensures the day-today implementation of desired outcomes of three youth contracts and the CYR initiative, prioritizing excellence in relationships, excellence in data collection whilst offering support and supervision to youth staff in their daily case management.


KEY AREAS OF RESPONSIBILITIES: · Ensure staff complete required evaluation, data collection, and reporting for all youth programming. · Promote and role model excellence in collaboration with Children’s Services and Bent Arrow Traditional Society partners. · Ensure that accreditation standards are always prioritized. · Manage of multiple contracts and budgets, including the completion of regular reports and communications with multiple funders. · Conduct regular support, supervision, annual reviews, and attention to staff professional development and cultural opportunities/Ceremony participation. · Manage and coordinate caseloads with team of youth staff. · Ensure Alberta Health standards/agency safety standards are upheld in the context of Covid19, as well as general safety monitoring and response. · Play an active role in recruitment, training, and ultimately retention of program staff. · Cultivating strong collaborative relationships with: the youth we serve, agency colleagues, multi- disciplinary/multi-sector partners, foster/kinship and group home caregivers and family of origin, community leaders, and Indigenous communities, Elders, leaders, and DFNA’s · As required, supervise key areas of practice and operations. · Participate in several internal and external collaboratives and committees, including the BSCS Management team, the Youth Agency Collaborative, and National leadership groups. · Be aware of the latest research and trends in best practices for youth, including from an Indigenous and ethno-cultural lens. · Confidence in grant writing and in seeking out grants and funding. · On call and other duties as required. QUALIFICATIONS: Education: A post-secondary Degree or Diploma in Social Work or a related discipline, lived experience or experience managing a team of youth serving staff, and strong demonstration of professional collaborative experience. Relationships and collaboration must be a strength. Skills, Abilities and Attitudes: · Ability to work in a highly stressful and ever-changing environment. · Must have excellent boundaries. · Mental/emotional resiliency is key. · Demonstrated and effective leadership skills including performance monitoring, employee development, and crisis management. · Experience with the accreditation process. · Understanding of harm reduction, especially with regards to youth populations. · Knowledge and adherence to AHS guidelines for Covid 19. · Knowledge of and experience with Indigenous and diverse communities, particularly how they have been impacted by the child welfare system and the criminal justice system. · Excellence in collaboration working with various stakeholders and partners, especially Children’s Services and EPS. · Ability to work in an ever-changing environment and to maintain a positive and upbeat attitude. · Excellent ability to self-motivate and self-direct, while maintaining the ability to gather multiple perspectives through detailed communication. · Energetic, positive and creative in problem solving. · Ability to handle crisis in a calm and collaborative manner. · Confidence in utilizing technology (virtual platforms, databases) Experience and Other Requirements: · Minimum 2 years’ experience in a leadership role, preferably in youth support programs and services. · Minimum 2 years’ experience working with youth with multiple and complex needs. · Many of the youth served are of Indigenous decent; therefore, an understanding of the importance of cultural connections and Ceremony is a must. Managers must demonstrate their commitment to Ceremony through participation. · Knowledge of systemic barriers, political trends and local resources are an asset.



· Criminal Record and Child Intervention Checks must be completed and presented prior to start date (results will be reviewed on a case by case basis)


Closing Date: Open until a suitable candidate is found.


To Apply:

Please email your resume and cover letter to: careers@boylestreet.org. Please include Manager of Youth Services in the Subject Line of the email. In the cover letter please state why you are suitable for the position.


Boyle Street Community Services is an equal opportunity employer. We value the diversity of the communities we serve, and are committed to engaging and developing a diverse and inclusive workforce. Boyle Street Community Services welcomes applications from First Nation, Inuit, Métis, New Canadian, differently-abled, and LGBTQ2S+communities.


Clients, staff, and partners are vital members of the Boyle Street team, so we place emphasis on making sure that we address each other correctly. Pronouns are an important part of how we speak about people.


Pronouns might be:

She/Her/Hers

He/Him/His

They/Them/Theirs

And other pronouns that help individuals to express themselves.


At Boyle Street, we use pronouns to properly address and refer to people in our face-to-face interactions, in verbal introductions, as well as in writing on name tags, email signatures, and ID badges. We invite you to let us know how to properly refer to you and your pronouns as you explore finding a professional home with us.