Mental Health and Addiction Worker

JOB TITLE: Mental Health and Addiction Worker

REPORTS TO: Mental Health Manager

HOURLY RANGE: $22.40 – $26.36/hour

HOURS: 40 hours/week, Shifts could be between the hours of 8:30AM-9:00PM, 7 days/week

JOB ID: 20-080BSCS

“Despite great challenges we believe unhealthy cycles can be broken, new opportunities created and, through healing, health restored.”

Would you like to be a part of an organization that works with some of Edmonton’s most vulnerable populations and counts on the professionalism, expertise, insight, and passion of its staff to develop programs and services for the clients they work with? Join us at Boyle Street Community Services.

“We stand with our clients, side by side, patiently and for as long as they want – a constant and consistent caring force”

Boyle Street Community Services (BSCS) is a values-driven organization that believes our clients are the experts in their own life. Your job will be to foster innovation with your team alongside our clients. If your values are aligned with our values and beliefs listed at:, please consider joining our team.

There are two temporary positions until March 31, 2021.

Job Purpose:

The Mental Health and Addiction Worker will help individuals with chronic and persistent addiction and mental illness navigate barriers and resources to meet their individual needs. They will be responsible for direct service delivery and case management, including referral, advocacy, support, and case plan development. The Mental Health and Addiction Worker will provide the services in-reach capacity.


· Establishing therapeutic relationships with individuals who live with mental health and addiction concerns in the inner city community, and working to ensure that their needs are met.

· Build rapport and trust with individuals while focusing on their quality of life to support in the co-creation of case plans and addressing identified goals and needs that relate to the stability of their mental health and address their addiction issues.

· Supporting clients with system understanding and navigation of a range of local and province-wide treatment centers, detox centers, sober living facilities and mental health services.

o This includes a foundational knowledge base of various programs, entry and application criteria, and knowledge of establishing funding

· Provide crisis intervention services as needed; including follow-up support until crisis situations stabilized

· Provide short-term emotional support, information about available counselling resources and referrals to various mental and addiction counselling services

· Supporting access to information and education around mental health and addiction diagnosis

· Administration duties as required for funding reports, case notes, and our online database system (ETO)

· Perform other related duties as assigned by the Manager

Qualifications: Education: A Degree is desirable, from a related field (psychology, social work, addictions and mental health) but candidates without a degree who have post-secondary education and relevant and related experience will also be considered.

Skills, Abilities and Attitudes:

· Ability to work in a highly stressful and ever-changing environment

· Must have excellent boundaries

· Mental resiliency is key

· Ability to handle crisis in a calm and collaborative manner

· Keen understanding of the needs and challenges facing marginalized populations particularly Mental Health and Addiction issues

· Experienced in helping community members address needs and connect them with appropriate resources

· Proven ability to work in a respectful and client centered manner and able to communicate effectively

· Good working knowledge of Microsoft Office and Efforts to Outcomes or other data entry systems

· Able to walk, stand, sit, drive, reach, lift, climb stairs, pushing, pulling, reaching, crouching and squatting may be required sometimes. Environment may include dust and noise.

Experience and other requirements:

· At least 1- 2 years’ experience working with individuals with mental health and or addiction concerns (including mental illness and/or substance use).

· At least 1-2 years’ experience delivering community-based recreation and activity-oriented programs for people with mental health concerns or individuals who face multiple barriers.

· Knowledge of social, health, addiction, and other related services.

· Experience working with Edmonton’s inner-city population is an asset.

· Excellent knowledge and understanding of poverty related issues, trends and services particularly within, but not limited to the urban Indigenous population is essential.

· Boyle street staff are also required to have Standard First Aid training and de-escalation/non-violent crisis intervention training (it is an asset to have these prior, but they are also provided to staff upon hire).

· A valid Class 5 Driver’s license, reliable vehicle, and appropriate vehicle insurance coverage would be an asset

· Criminal Record and Child Intervention Checks (results will be reviewed on a case by case basis)

Location of work: The position will work out of the new 24/7 shelter at the Convention Centre

Closing Date: Until Suitable Candidates are Found

Interviews will take place week the week of November 16-20, 2020 with a start date of as soon as possible.

To Apply:

Please email your resume and cover letter to: Please include 20-080BSCS Mental Health and Addiction Worker in the Subject Line of the email. In the cover letter please state how you heard about this position and why you are suitable for the position.

Boyle Street Community Services is an equal opportunity employer. We value the diversity of the communities we serve, and are committed to engaging and developing a diverse and inclusive workforce. Boyle Street Community Services welcomes applications from First Nation, Inuit, Métis, New Canadian, differently-abled, and LGBTQ2S communities.

Clients, staff and partners are vital members of the Boyle Street team, so we place emphasis on making sure that we address each other correctly. Pronouns are an important part of how we speak about people.

Pronouns might be:




And other pronouns that help individuals to express themselves

At Boyle Street, we use pronouns to properly address and refer to people in our face-to-face interactions, in verbal introductions, as well as in writing on name tags, email signatures, and ID badges. We invite you to let us know how to properly refer to you and your pronouns as you explore finding a professional home with us.

Boyle Street Community Services, 2020

Community Centre Reception:
(780) 424-4106

Community Centre
10116-105 Avenue

Edmonton, AB T5H 0K2

ᐊᒥᐢᑿᒌᐚᐢᑲᐦᐃᑲᐣ (Amiskwacîwâskahikan),

Treaty 6 Territory


Charitable Registration no.: 118814391 RR0001

​Boyle Street Community Services is the trade name of The Boyle Street Service Society, an Alberta society and a registered charity.