JOB TITLE: Stovel Block Onsite Resident Manager
REPORTS TO: Housing Services Manager
HOURLY RANGE: $20-$22/hr plus 1 bedroom apartment
HOURS: 30 hours/week, on-call as required
“Despite great challenges we believe unhealthy cycles can be broken, new opportunities created and, through healing, health restored.”
Would you like to be a part of an organization that works with some of Edmonton’s most vulnerable populations and counts on the professionalism, expertise, insight, and passion of its staff to develop programs and services for the clients they work with? Join us at Boyle Street Community Services.
“We stand with our clients, side by side, patiently and for as long as they want – a constant and consistent caring force”
Boyle Street Community Services (BSCS) is a values-driven organization that believes our clients are the experts in their own life. Your job will be to foster innovation with your team alongside our clients. If your values are aligned with our values and beliefs listed at: https://www.boylestreet.org/mission-history, please consider joining our team.
This position comes with a comprehensive dental, health and drug benefits package, three weeks of annual vacation, and numerous professional development and training opportunities.
The Resident Manager is responsible for all day to day operations at Stovel Block including vacancy management, building maintenance, and managing tenancy. Because Stovel Block is a mixed income, low barrier building some tenants require support and education with basic daily living tasks and managing their tenancy. The resident manager will provide compassionate and hands on support to ensure tenants are set up for success. Community is the cornerstone of our work at BSCS, the Resident Manager is expected to foster a sense of community at Stovel Block and, together with the tenants, provide opportunities for community engagement.
KEY AREAS OF RESPONSIBILITIES
• Act as a liaison between landlord, property management and tenants
• Respond to tenant inquiries and, in keeping with policies, provide excellent customer service
• Foster a sense of neighborliness and build as sense of community within the building including organizing event that bring people together and build stronger relationships
• Provide supports to tenants as needed and liaise with support workers as required
• Facilitate the rental process for effective unit turnover: potential tenant screening, showing of vacant suites, completing required paperwork for suite rentals, key distribution, damage deposit collection and maintain rental waitlist
• Collect monthly rent including processing rent payments, managing the rent roll and bank deposits
• Complete move-in and move-out condition reports
• Manage and coordinate interior and exterior repairs, maintenance and installations as required (both preventative and emergency maintenance).
• Manage, and coordinate interior and exterior custodial, landscaping, and snow removal work
• Respond to facility emergencies and after hours service calls as and when required
• Maintain good communication with building staff, tenants, contractors and partners
Education: 2 year Diploma or equivalent. Candidates without a diploma but who have post-secondary education and relevant and related experience will also be considered.
Skills, Abilities and Attitudes:
• Great attention to detail and excellent organizational skills and ability to multi-task
• Ability to solve problems for clients quickly, creatively and ethically
• Proven ability to work in a respectful and client centered manner
• Able to communicate effectively and have excellent written and oral communication skills
• Ability to work in a highly, stressful, ever changing environment
• Must have excellent boundaries
• Mental resiliency is key
• At least 2 years of experience in delivering community based services.
• Knowledge of Landlord and Tenant Legislation, completed Landlord and Tenant training or willing to complete upon hiring
• Good working knowledge of Microsoft Office (Word, Excel, Outlook)
• Understanding of current housing market and trends, vacancy rates, and rental amounts
• Experience of networking with a range of partners and stakeholders
• Excellent knowledge and understanding of poverty related issues, trends and services particularly within, but not limited to the urban aboriginal population is essential
• Good working knowledge of Alberta Supports, AISH and resources available within Edmonton
• Criminal Record and Child Intervention Checks (results will be reviewed on a case by case basis)
Closing Date: Until Suitable Candidate Found
Please email your resume and cover letter to: email@example.com. Please include Stovel Block Manager in the Subject Line of the email. In the cover letter please state how you heard about this position and why you are suitable for the position.
Boyle Street Community Services is an equal opportunity employer. We value the diversity of the communities we serve, and are committed to engaging and developing a diverse and inclusive workforce. Boyle Street Community Services welcomes applications from First Nation, Inuit, Métis, New Canadian, differently-abled, and LGBTQ2S communities.
Clients, staff and partners are vital members of the Boyle Street team, so we place emphasis on making sure that we address each other correctly. Pronouns are an important part of how we speak about people.
Pronouns might be:
And other pronouns that help individuals to express themselves
At Boyle Street, we use pronouns to properly address and refer to people in our face-to-face interactions, in verbal introductions, as well as in writing on name tags, email signatures, and ID badges. We invite you to let us know how to properly refer to you and your pronouns as you explore finding a professional home with us.