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Team Lead, Housing Outreach Worker

JOB TITLE: Team Leader, Outreach Worker

REPORTS TO: Manager, Housing Services

SALARY RANGE: $23.82-$28.02

HOURS: 37.5 hours/week; Monday-Friday

“Despite great challenges we believe unhealthy cycles can be broken, new opportunities created and, through healing, health restored.”

Would you like to be a part of an organization that works with some of Edmonton’s most vulnerable populations and counts on the professionalism, expertise, insight, and passion of its staff to develop programs and services for the clients they work with? Join us at Boyle Street Community Services.

“We stand with our clients, side by side, patiently and for as long as they want – a constant and consistent caring force”

Boyle Street Community Services (BSCS) is a values-driven organization that believes our clients are the experts in their own life. Your job will be to foster innovation with your team alongside our clients. If your values are aligned with our values and beliefs listed at:, please consider joining our team.

This position comes with a comprehensive dental, health and drug benefits package, three weeks of annual vacation, and numerous professional development and training opportunities.

Job Purpose:

The Housing First program, funded by Homeward Trust, is a twelve-month intensive case management program targeted towards individuals and families experiencing chronic homelessness and have multiple barriers to permanent housing.

The Housing First Team Lead is responsible for supervising and supporting Housing Outreach Workers, Caseload Support, and Cultural Support in the department. The Housing Team Lead, collaboratively with the Housing Services Manager and other Housing Team Leads, will work in partnership with the Housing First Team, the landlord, and other agencies as necessary to ensure a coordination of services for housed participants.


  • Participate in hiring and provide ongoing support and supervision for staff.

  • Work collaboratively with other Boyle Street managers and staff to ensure there is appropriate coordination among programs supporting community members.

  • Work with the Housing Services Manager and colleagues to ensure all contractual obligations and practice standards are met.

  • Support staff with case management and assessment to ensure required documentation is completed

  • Ensure all data reporting is completed within required deadlines.

  • Ensure Rental Assistance Payment (RAP) requests are submitted by staff to the funder in a timely manner.

  • Track staff requests and monitor group expenditures in coordination with the Housing Services Manager.

  • Maintain, delegate, and balance staff caseloads and responsibilities.

  • Facilitate weekly case review meetings, and monthly team lead meeting with funder.

  • Support partnership efforts with other agencies, including cross-agency case planning and participating in committees and events involving the funder and other agencies.

  • Supervise and support practicum students.

  • Perform other related duties as assigned by the Manager



Degree in Human Services field. Candidates without a Degree but who have post-secondary education and relevant and related experience will also be considered.

Skills, Abilities and Attitudes:

  • A strong commitment to upholding the values of Boyle Street Community Services

  • Excellent listening skills; ability to motivate a team; can identify individual and group needs and act on them.

  • Great attention to detail and excellent organizational skills and ability to multi-task.

  • Good working knowledge of Microsoft Office (Word, Excel, Outlook, Access, PowerPoint).

  • Ability to problem solve quickly, creatively, and ethically.

  • Proven ability to work in a respectful and client centered manner.

  • Mental and emotional resiliency is key

  • Must have excellent boundaries

  • Able to utilize de-escalation and conflict resolution skills in an appropriate manner.

Experience and Knowledge:

  • At least one year experience in leading and building teams.

  • At least two years’ experience delivering community-based services.

  • Knowledge of landlord and tenant legislation.

  • Knowledge of evidence-based practices, motivational interviewing and cognitive behavioural techniques.

  • Experience networking with a range of partners and stakeholders and working at all levels across teams and/or departments within an organization.

  • Excellent knowledge and understanding of poverty-related issues, trends and services, including as it affects the urban Indigenous population.

  • Local travel on behalf of clients and the agency is required; incumbent must have a valid class 5 license and reliable vehicle.

  • Criminal Record and Child Intervention Checks (results will be reviewed on a case by case basis)

Closing Date: Until a Suitable Candidate is Found