Warming/Cooling Bus Support Worker

JOB TITLE: Warming/Cooling Bus Support Worker

REPORTS TO: Manager of Outreach Services

HOURLY RANGE: $19.94-$22.91

HOURS: 12:00PM – 8:00PM

“Despite great challenges we believe unhealthy cycles can be broken, new opportunities created and, through healing, health restored.”

Would you like to be a part of an organization that works with some of Edmonton’s most vulnerable populations and counts on the professionalism, expertise, insight, and passion of its staff to develop programs and services for the clients they work with? Join us at Boyle Street Community Services.

“We stand with our clients, side by side, patiently and for as long as they want – a constant and consistent caring force”

Boyle Street Community Services (BSCS) is a values-driven organization that believes our clients are the experts in their own life. Your job will be to foster innovation with your team alongside our clients. If your values are aligned with our values and beliefs listed at:, please consider joining our team.

Job Purpose:

The Warming/Cooling Bus functions as a mobile drop-in, bringing a little of Boyle Street Community Services to those who cannot come to us. It runs from 12 PM-8 PM, seven days a week until April 30.

The purpose of the Warming/Cooling Bus is to:

  • Deliver life-saving, survival-based services to those living outside around the city.

  • Link people with services and programs appropriate for their needs.

  • Connect with other Winter Emergency Response Drop Ins to ensure coordination of services.

  • Transport people to shelter when appropriate

This position is only guaranteed until April 30, 2022.

This position may also require working weekends.


· Visit areas frequented by people experiencing homelessness and poverty (i.e. bottle depots)

· Interact with community members, many of whom are sleeping rough, effectively:

  • Identify and address emergency needs.

  • De-escalate highly charged emotional situations.

  • Refer and connect individuals to other services providers to help meet long term needs.

  • Assist in the safe transportation of community members to emergency shelters and drop-ins.

  • Be part of a team that helps maintain the security and consistency of the Bus.

  • Record data about access to the Bus services and complete daily activity logs.



· Post-secondary education in the Human Services would be an asset

Skills, Abilities and Attitudes:

· Understands the challenges and stresses facing people who live in poverty.

· Experience working with Indigenous peoples and individuals from diverse cultures.

· Treats people with respect and in a sensitive manner.

· Knows how to problem-solve with people who face emotional and psychological challenges.

· Able to handle multiple demands at the same time; exceptionally well organized.

· Can de-escalate tense inter-personal and group situations.

· Listens well, has a calm demeanor and knows how to solve practical problems.

· Experience organizing group recreational activities.

· Comfortable completing shift reports and doing some data entry.

Additional Requirement:

· Physically fit. Should possess the physical ability to respond quickly to, and deescalate effectively, difficult, potentially volatile situations in a confined space.

· Criminal and Child and Youth Information system checks must be completed by the successful applicant prior to work commencement

Boyle Street Community Services values diversity and welcomes applications from First Nation, Inuit, Métis, New Canadian, racialized, differently abled and LGBTTQIA communities.

Location of work: Mobile

Closing Date: Until a suitable candidate is found

Interviews will take place: As soon as possible

To Apply:

Please email your resume and cover letter to: Please include Warming/Cooling Bus Support Worker in the Subject Line of the email. In the cover letter please state how you heard about this position and why you are suitable for the position.

Boyle Street Community Services is an equal opportunity employer. We value the diversity of the communities we serve, and are committed to engaging and developing a diverse and inclusive workforce. Boyle Street Community Services welcomes applications from First Nation, Inuit, Métis, New Canadian, differently-abled, and LGBTQ2S communities.

Clients, staff and partners are vital members of the Boyle Street team, so we place emphasis on making sure that we address each other correctly. Pronouns are an important part of how we speak about people.

Pronouns might be:




And other pronouns that help individuals to express themselves

At Boyle Street, we use pronouns to properly address and refer to people in our face-to-face interactions, in verbal introductions, as well as in writing on name tags, email signatures, and ID badges. We invite you to let us know how to properly refer to you and your pronouns as you explore finding a professional home with us.